Bedford Counseling Associates

“I've been in mental health for over 20 years and this place is absolutely terrible. When I first transferred from another state the prescribing Dr changed my meds that I was doing well with, and also cut dosages. The turnover rate for staff there is very high. So get ready to tell, and retell everything, numerous times, like they don't share information. This place gives me anxiety, for a mental health care provider they are rude, and have zero empathy. I can't wait to change providers. Also they didn't mention it to patients but they stopped collecting co pays, I just got hit with a $500 bill. Really helps with anxiety. Avoid this place if you can. Honestly they deserve zero stars.”

“So I’ve been going to therapy here for a couple years. I lost my Medicaid due to me being able to work a high paying job. I got private insurance thru my job. They pretty much told me to quit my job and reapply for Medicaid. They started billing me super high rates for 20 minute appointments. I called my insurance they had been paying them and they were billing me. I called the insurance and asked if they were only partially paying them. They said my co patient should have been 15.00.then the benefits lady Pam would call me in the middle of the day and demand I stop what I’m doing to talk to her. All they prescribe me is lexapro. Oh and the therapist they set me up with I had one appointment with and he never returned any of my calls. So I called my pcp and just had them prescribe my meds. This office is a night We to deal with. They go thru medical professionals like I’ve never seen before.”

“Julie B (APRN) is amazing and I love her so if you need a med nurse I’d suggest her. Ed M who I first saw about 5 years ago gives off this vibe of calmness and it helped me out so so much. Jessica (not there anymore) was fabulous. That’s where it stops. After Jessica left I was left in limbo with different information, the support staff kept hanging up on me (I had someone call and we talked it out just giving the entire story here) and I got another person who I never saw because it was in the middle of the pandemic. She canceled one appointment and I waited 2 months before calling and rescheduling. And then she canceled another 30 minutes before it was supposed to happen and she was supposed to call me the next day to reschedule it. That was 2 years ago and I am still waiting. I stay for Julie, she knows me, I know her. I trust her. I ended up going to another office. I feel like 1.5 years is a bit too long to wait for a rescheduled appointment….”

“The medication refill process at Bedford Counseling is horrendous. The medication line staff are rude - and do not seem to be able to communicate accurately with the pharmacy or the doctors. I dread each month having to call in. This past month it took me over 6 phone calls to get the proper medications. Not only that, I was supposed to see my med provider in late Decemeber. It got cancelled the day before - no call to reschedule. So I called, and the next available time was 2/7/20. I just got a call that that appointment is also cancelled, and the soonest morning appointment is not until 3/19. I have looked into telemedicine through my workplace because of the anxiety brought on by this practice. It is beyond frustrating. I have had a very positive experience with my counselor at the practice - it is just the medication side that is awful. Also, their patient portal is terrible, we should be able to request refills through that, but instead we have to call several times, often just to leave a VM. Look elsewhere if you can.”